Privacy policy
What data SarafCloud keeps, why, and who can see it.
What we keep
SarafCloud keeps the records your shop enters: customers, transactions, hawalas, cheques, rates and settings, and the names, emails and roles of your users.
- Customer photos, if you add them, are stored with our image service.
- Customer ID images are stored privately, readable only by your admins and cashiers.
- Error reports from the app, without your customers' names, help us fix problems.
Where it is kept
The online edition stores data on secure, professionally managed servers, sent over encrypted connections. The offline edition keeps all data on your shop computer; we never receive it.
Who can see it
Your own users, according to their roles. The SarafCloud team may access your records only to support you, keep the service running, or make a backup or restore you ask for. We never sell your data or share it with anyone else, unless the law requires it.
How long we keep it
We keep your records while you use SarafCloud. If you stop, nothing is deleted automatically. On your written request we give you a full backup and then delete your shop's data.
Your customers
You are responsible for the information you enter about your customers and for having their agreement where needed. Customer links show a customer only their own balance and recent transactions.
Questions
Write to us by email or WhatsApp with any question about your data.
Last updated: October 2026.