Questions and answers
Short answers to what sarafis ask us most.
Using SarafCloud
Do I need internet all the time?
No. The online edition keeps working for up to 180 days without internet and sends your work when the connection is back. The offline edition never needs internet.
Which devices does it work on?
Any smartphone, tablet or computer with a modern browser. You can install it on the phone's home screen like an app.
Does it work in Dari and Pashto?
Yes. Every screen, receipt and report is in Dari, Pashto and English, right to left where needed. Each user picks their language.
Does it use the Shamsi calendar?
Yes, Shamsi dates are used everywhere by default. You can switch to Miladi in the settings.
Can I print receipts?
Yes, on 80 mm receipt printers or A4 paper. You can also send the receipt as a WhatsApp message.
Can my customers see their own balance?
Yes. Send them a private customer link. They see their balance and recent transactions on their phone, protected by a PIN if you like.
Safety and mistakes
Who can see my data?
Only your own users, each according to their role, and our team when supporting you. Other sarafis can never see it. We never sell or share it.
What if a cashier makes a mistake?
A transaction can be edited within 1 hour and deleted within 1 day, with a reason. Deleted ones stay crossed out in the journal, so the admin sees everything.
What if a phone is lost or stolen?
Your data is not only on that phone. Turn off that user or change the password, and sign in on another device.
Can I bring my old balances?
Yes. Each customer and cash box starts with an opening balance. We enter them with you during setup.
Plans and payment
Online or offline edition: which one is for me?
If you have internet most days or several branches, choose online. If your shop has no reliable internet and one location, the offline edition fits.
What happens when my subscription ends?
After a few days of grace the app becomes view-only. Nothing is deleted, and you can still download everything.
How do I pay?
In cash or by mobile money, for 1, 3, 6 or 12 months. Paying for 12 months gives you 2 months free.
Can I try it first?
Yes. Start on the Free plan, with no time limit. We can also show you a full demo, and the offline edition has a 14-day free trial.
See SarafCloud with your own eyes
Send us a message. We show you the demo, answer your questions and set everything up for you.